Troubleshooting
Quick, specific fixes for the most common eSIM hiccups — pick what’s happening.
No signal after landingYou’ve arrived, but your phone shows “No Service” or can’t find a network.eSIM installed but no internetThe Orca line is active and shows signal, but web pages and apps won’t load.QR code already scannedScanning shows “this code is no longer valid” or “already used”.iPhone data not switching to OrcaYour iPhone keeps using your home SIM for data instead of the Orca eSIM.
Still need help?
Our team can help with installation, activation, or anything that isn’t working. We usually reply within minutes.
Or email hello@orcaesim.com