QR code already scanned
Scanning shows “this code is no longer valid” or “already used”.
Try this, in order
- 1This is expected — an eSIM QR code installs only once. If it’s already on your phone, you don’t need to scan again.
- 2Check Settings → Cellular/SIMs for an existing line labelled “Orca”. If it’s there, just enable it and set it for data.
- 3Deleted the eSIM by mistake? It can’t be reinstalled from the same code — contact us and we’ll reissue it.
- 4Never scanned it on this phone? Pull your QR back up with Find my order and try once more.
Still need help?
Our team can help with installation, activation, or anything that isn’t working. We usually reply within minutes.
Or email hello@orcaesim.com