Troubleshooting

iPhone data not switching to Orca

Your iPhone keeps using your home SIM for data instead of the Orca eSIM.

Try this, in order

  1. 1Go to Settings → Cellular → Cellular Data and choose Orca.
  2. 2Turn OFF “Allow Cellular Data Switching” (same screen) so it can’t fall back to your home line.
  3. 3Open Settings → Cellular → Orca and make sure “Turn On This Line” and Data Roaming are both on.
  4. 4If your home line keeps taking over, set it to Off for data while you’re abroad.
  5. 5Restart the iPhone after changing these settings.

Still need help?

Our team can help with installation, activation, or anything that isn’t working. We usually reply within minutes.

Or email hello@orcaesim.com

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